Returns & Exchanges

At tokyobike, we want you to love your ride. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all tags, components, and manuals are included to qualify for a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our team inspects the returned goods for quality assurance, we will process your refund or ship your replacement within 5-7 business days.